why we need your personal information and what types of information we collect from you;
how we make sure your personal information remains safe and secure;
how you can contact us to find out more about your personal information.
Why we need your personal information?
We engage in public accounting services which includes but is not limited to business advice services, taxation advice, advice relating to Self Managed Superannuation Funds and bookkeeping advice. We mainly collect, hold, use and disclose your personal information so that we can communicate with you about our services and provide updated information with relating new and proposed legislative changes .
We may use your personal information to keep you informed about the latest offers related to our services, business and taxation related activities and business and taxation educational resources. You can opt out of receiving direct marketing information from us at any time.
What types of personal information do we collect?
We may ask for a range of personal information to assist us in delivering our products to you and collecting payments from you. The information we may request includes (but is not limited to) name, address, contact details and email address. We gather all your personal information through the internet forms and subscribe buttons.
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information, such as general details about our services. However, in many cases it will be impracticable for us to assist you if you wish to remain anonymous or use a pseudonym. For example, we will not be able to make an appointment to provide taxation advice if you do not provide us with your personal details.
How do we protect your personal information?
We hold your personal information in a computer server and take steps to store them securely. We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include educating our staff on ethics and confidentiality as required by the Accounting Standards and CPA Australia.
We aim to hold the personal information correct and up to date. If we believe the information we hold is incomplete or out of date, we may seek to correct or complete our records from other sources. Alternatively, you can alter the information we hold by contacting our Woodend office on 03 5427 8000.
We may be legally required to maintain some of your records for a significant period of time. However, once we believe information is not longer needed we may remove any identifying details or destroy the records entirely.
How can you contact us about privacy?
You can contact us to:
seek more information about anything contained in this policy, or to request a copy of this policy in a different format; update or correct your personal information; opt out of receiving direct marketing material; ask about accessing or correcting the personal information we hold about you; or make a privacy related complaint;
in one of the following ways:
By telephone: 03 5427 8000 By email: email@example.com In writing: P.O. Box 462, Woodend, Vic 3442, Australia.
Under the Privacy Act you have the right to access the personal information we hold about you, with some exceptions. To make a request you need to contact us through the channels as set out above.
We are permitted to refuse you access to the personal information in certain situations. Examples include where:
giving access would have an unreasonable impact on the privacy of other individuals; giving access would be unlawful, or where denying access is required or authorised by an Australian law or a court order; both of the following apply: (i) we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in; and
(ii) giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
giving access is likely to interfere with law enforcement activities.
Before providing the requested information we will give you an estimate of any potential costs associated with this, including expenses for locating, retrieving, reviewing and copying any of the material you need.
What should you do if you have a concern?
To raise any concerns you might have in relation to privacy, please contact us via the contact channels listed above. We take privacy-related complaints very seriously and consider all complaints carefully as part of our commitment to being open, honest and fair in dealing with your concerns.
If, despite our best efforts, you still have concerns further assistance may be available from:
The Office of the Australian Information Commissioner Phone: 1300 363 992 Website: www.oaic.gov.au Email: firstname.lastname@example.org
Privacy and the Internet
This section outlines some privacy issues specific to the riverwoodgroup.com.au website.
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website, when you return to the website, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on our website.
We may also use external service providers to track the traffic and usage on the website.
Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. This may affect your browsing experience on riverwoodgroup.com.au
Website analytics measurement software may used to assist in tracking traffic patterns to and from our websites, surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit, and common entry and exit points into and from the website. This information is collected and aggregated by third-party software and provided to us to assist in our analysis of the websites.
About this Policy